Terms and Conditions

Welcome to Schmitts Auto and Towing. These Terms and Conditions govern your use of our services, website, and any associated interactions. By accessing or using our services, you agree to abide by these terms. If you do not agree, please refrain from using our services.

1. Definitions

"Company" refers to Schmitts Auto and Towing, including all employees, affiliates, and partners.
"Customer" refers to any individual or entity utilizing our services.
"Services" include but are not limited to towing, roadside assistance, vehicle recovery, and auto repair.
"Website" refers to our official website where information, bookings, and communication take place.

2. Scope of Services

Schmitts Auto and Towing provides towing and roadside assistance, including but not limited to:

Emergency towing
Roadside assistance (jump-starts, tire changes, lockouts, fuel delivery, etc.)
Vehicle recovery
Auto repair and maintenance
Long-distance towing
Commercial towing services

Availability of services may vary based on location, weather conditions, and other unforeseen circumstances.

3. Service Requests and Bookings

Customers can request services via phone, website, or partner applications.
Service requests are subject to availability.
The Company reserves the right to refuse service at its discretion.
Customers must provide accurate details, including location, vehicle type, and nature of the issue.

4. Payment Terms

All services are chargeable based on prevailing rates, which may change without prior notice.
Payment methods accepted include cash, credit/debit cards, and approved digital payments.
Full payment is required upon service completion unless otherwise agreed.
Late payments or chargebacks may result in additional fees and service restrictions.
Refunds are only issued under certain circumstances and at the Company’s discretion.

5. Cancellations and Refunds

Service cancellations must be made at least [Insert Timeframe] before the scheduled service.
Last-minute cancellations may incur a cancellation fee.
Refunds, if applicable, will be processed within [Insert Timeframe].
The Company reserves the right to cancel services due to unsafe conditions, legal restrictions, or other emergencies.

6. Liability and Disclaimers

Schmitts Auto and Towing is not responsible for any damages incurred due to pre-existing vehicle conditions or third-party actions.
Customers must ensure their vehicles are in towable condition. If additional equipment or efforts are required, extra charges may apply.
The Company is not liable for delays caused by traffic, weather, or other unforeseen circumstances.
Any personal belongings left in the vehicle are the responsibility of the customer.
Services are provided on an "as-is" basis, and the Company disclaims all warranties, express or implied.

7. Customer Responsibilities

Customers must provide accurate information about their location and vehicle.
Customers must ensure a safe environment for the towing process.
Customers should remain with their vehicle (if safe) until service personnel arrive.
Any false service requests or fraudulent activity will be reported to law enforcement.

8. Privacy Policy

The Company collects customer data for service fulfillment and does not share it with third parties except as required by law.
Customers consent to receiving service-related notifications via email, phone, or SMS.
Our full Privacy Policy is available on our website.

9. Insurance and Damage Claims

Customers must have valid vehicle insurance. Schmitts Auto and Towing is not responsible for any insurance-related disputes.
Any claims for damage during service must be reported immediately and supported with photographic evidence.
The Company will investigate damage claims, but compensation is not guaranteed.

10. Indemnification

Customers agree to indemnify and hold harmless Schmitts Auto and Towing from any claims, losses, damages, liabilities, or expenses arising from their use of our services.

11. Dispute Resolution

Any disputes will first be addressed through negotiation between the customer and the Company.
If unresolved, disputes shall be subject to mediation or arbitration in accordance with [Applicable Jurisdiction] laws.
Customers waive the right to file a class-action lawsuit against the Company.

12. Modifications to Terms and Conditions

Schmitts Auto and Towing reserves the right to modify these Terms and Conditions at any time. Customers are encouraged to review them periodically.

13. Governing Law

These Terms and Conditions shall be governed by and interpreted under the laws of [State/Country], and any legal actions must be filed in the appropriate courts within that jurisdiction.

14. Additional Terms for Commercial Clients

Commercial clients may enter separate service agreements with customized terms.
Bulk or contracted services are subject to negotiated pricing and conditions.
Businesses must provide valid business licenses and proof of insurance if required.

15. Roadside Assistance Limitations

The Company does not guarantee roadside assistance for non-operational or severely damaged vehicles.
Customers must disclose vehicle modifications that may affect towing safety.
Services may be refused for illegally parked or impounded vehicles.

16. Weather and Force Majeure

Services may be delayed or canceled due to extreme weather conditions.
The Company is not liable for service delays caused by natural disasters, strikes, or government actions.

17. Storage and Impound Policies

Vehicles towed to a Company lot must be claimed within [Insert Timeframe].
Storage fees apply after the first [Insert Grace Period] days.
Unclaimed vehicles may be subject to legal proceedings or auction.

18. Towing of Electric and Hybrid Vehicles

Special handling fees may apply to electric and hybrid vehicles.
The Company is not responsible for battery drainage or system malfunctions post-service.

19. Vehicle Drop-off and Pickup Rules

Customers must verify their identity before vehicle release.
Third-party pickups require prior authorization and proof of identification.

20. Emergency Response and Law Enforcement Assistance

The Company may assist law enforcement in impounding or relocating vehicles as required.
Emergency response services may be subject to additional regulations and fees.