HomePrivacy policy
hi

Privacy Policy

Schmitts Auto and Towing

At Schmitts Auto and Towing ("Company," "we," "our," or "us"), we prioritize the privacy and security of our customers. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or utilize our towing and auto services. By using our website and services, you consent to the data practices described in this policy.


1. Information We Collect

We may collect the following types of information when you interact with our website or services:

1.1 Personal Information

We collect personal information that you provide to us voluntarily, including but not limited to:

  • Full Name
  • Email Address
  • Phone Number
  • Mailing Address
  • Vehicle Information (make, model, year, VIN, license plate)
  • Payment Information (billing details, credit/debit card information)
  • Any other details required for service requests

1.2 Non-Personal Information

We also collect non-personal information automatically through cookies and analytics tools, including:

  • IP Address
  • Browser Type
  • Device Information
  • Website Usage Data (pages visited, time spent on site, navigation paths)
  • Location Data (if enabled on your device)
  • Referring URLs and exit pages
  • Operating system details

2. How We Use Your Information

We use your information to provide, maintain, and improve our services. Specific uses include:

  • Processing service requests and scheduling towing/auto repairs
  • Contacting you regarding service inquiries and appointments
  • Sending transactional emails, invoices, and service confirmations
  • Enhancing customer service and user experience
  • Improving our website functionality and performance
  • Ensuring compliance with legal and regulatory requirements
  • Preventing fraud and unauthorized activities
  • Conducting customer satisfaction surveys and service feedback
  • Providing personalized services and relevant promotions
  • Communicating safety recalls or service updates
  • Offering discounts or promotional offers based on service history

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share it under the following circumstances:

3.1 Service Providers

We work with trusted third-party vendors who assist in providing our services, including payment processors, towing contractors, and IT support teams.

3.2 Legal and Regulatory Compliance

We may disclose your information to comply with legal obligations, court orders, or law enforcement requests.

3.3 Business Transfers

In the event of a merger, acquisition, or business sale, your information may be transferred as part of company assets.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

3.5 Marketing and Advertising

We may use aggregated and anonymized data for marketing and advertising purposes to improve our services and target potential customers.


4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, and loss. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Restricted access to sensitive information
  • Regular security audits and software updates
  • Firewalls and intrusion detection systems
  • Secure data storage and encryption methods

Despite our best efforts, no online data transmission is completely secure. We encourage you to use strong passwords and be cautious when sharing personal information online.


5. Your Rights and Choices

You have certain rights regarding your personal information, including:

5.1 Access and Correction

You may request access to your personal information and update or correct any inaccuracies.

5.2 Opt-Out of Communications

You can opt out of marketing emails and promotional messages by following the "unsubscribe" instructions included in the emails.

5.3 Delete or Restrict Processing

You may request that we delete your personal information or restrict processing in certain circumstances.

5.4 Do Not Track Signals

Our website does not respond to "Do Not Track" (DNT) signals from browsers at this time.

5.5 Request a Copy of Your Data

You have the right to request a copy of the personal data we hold about you in a machine-readable format.

5.6 Withdraw Consent

If you previously consented to our data collection and use, you can withdraw your consent at any time, though this may impact the availability of certain services.


6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your website experience. These include:

  • Essential Cookies: Necessary for website functionality
  • Analytics Cookies: Help us understand website usage and improve performance
  • Marketing Cookies: Used for targeted advertising
  • Functional Cookies: Improve usability and user preferences
  • Third-Party Cookies: Used by external services such as Google Analytics

You can manage cookie settings in your browser or opt out of analytics tracking through third-party tools such as Google Analytics.


7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites. We encourage users to review the privacy policies of any sites they visit.


8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we discover such data has been inadvertently collected, we will take steps to delete it promptly.


9. International Users

If you access our website from outside the United States, please note that your information may be processed and stored in the U.S., where data protection laws may differ from those in your country.


10. Retention of Data

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer required, we securely delete or anonymize your data.


11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage users to review this policy regularly.

If we make material changes to this policy, we will notify you via email or a prominent notice on our website.